Privacy Policy

Effective Date: 1 October 2025

This Privacy Policy explains how Charterlane Immigration (“we,” “our,” or “us”) collects, uses, and protects your personal information when you use our website www.charterlaneimmigration.com.

1. Personal Data We Collect

We collect information necessary to provide our immigration consulting services.

Automatically Collected Data

• IP address
• Approximate location
• Device and browser details
• Pages visited, time spent on site

Information You Provide

• First and last name
• Age and date of birth
• Gender
• Email address
• Phone number
• Residential address
• Payment information (if applicable)
• Information entered into forms (auto-fill data)

2. How We Use Your Personal Data

Automatically Collected Data

• Improving site functionality and performance
• Traffic analytics
• Security and fraud detection

Information You Provide

• Assessing eligibility for immigration programs
• Responding to inquiries
• Starting and managing the immigration process
• Processing payments
• Maintaining service records

3. Who Has Access to Your Information

Employees

Authorized staff may access data necessary to perform their job duties.

Third-Party Disclosures

We do not sell your data. We may disclose information only if:

• Required by law
• Required for legal proceedings
• Necessary to protect our legal rights
• Required during a business sale or transfer

4. Legal Basis for Processing (GDPR)

For EU/UK users, we process data under these legal bases:

1. Contract necessity: We need your details to begin your immigration file. Without them, we cannot proceed.
2. Public interest/official authority when applicable.

5. Data Storage Duration

Your data is stored only as long as necessary to:

• Complete immigration-related services
• Meet legal requirements
• Maintain service records

6. How We Protect Your Data

We use secure servers, encryption, and restricted access methods. However, no online system is completely secure.

7. Your Rights (GDPR)

EU/UK users have the right to:

• Access their data
• Correct inaccurate information
• Request deletion
• Restrict processing
• Object to processing
• Request data portability
• Be informed about data use

8. Children’s Privacy

We do not knowingly collect personal information from children under 16. If we discover such data, it will be deleted immediately.

9. Cookie Policy

We use cookies to enhance your browsing experience.

Types of Cookies Used

Analytical Cookies

Track how users interact with the website.

Targeting Cookies

Personalize content based on user preferences.

10. Do Not Track (DNT)

We do not track users across third-party websites and do not respond to DNT signals.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” will be updated accordingly.

12. Complaints

If you have concerns regarding your data, please contact us first. You may also contact a supervisory authority if unresolved.

13. Contact Information

Privacy Officer – Charterlane Immigration
Email: info@charterlaneimmigration.com
Address: 204-259 Boul. Saint-Joseph, Gatineau, Quebec, Canada